Here is our 5-point customer satisfaction plan:

Free shipping in Germany

Fast shipping from Bavaria

Easy exchange

Short-term refund

Generally

No minimum order value

30-day return policy for private buyers

Order without registration

pay

Paypal

Credit card (MasterCard, VISA, American Express)

Transfer in advance

Shipment

Free shipping 0.00 EUR within Germany

Shipping to Austria for 9.00 EUR per order

Shipping partner: Deutsche Post

Shipping format: Compact letter, large letter, maxi letter (depending on the product)

Shipping is usually the same day. Please expect your shipment to arrive within 1 to 3 days of ordering.

returns

Fortunately, we have very few returns. A dedicated returns program would be relatively expensive, which would impact the price we pay our customers. We've decided on the following: Whether you ordered the wrong item, didn't like it, or it's unsuitable for your intended use, or in very rare cases, due to quality defects, no matter why it doesn't suit you as a customer, everything can be returned within 30 days . You can use the cancellation form for this purpose, or simply inform us by phone, email, or a short written note in the return shipment. It's important to us that you ensure sufficient postage is applied for the return shipment; otherwise, it will be disproportionately expensive.

As soon as we receive the shipment, you will immediately receive a refund of the product price using the payment method you selected at the time of purchase.