FAQ
FAQ: Frequently Asked Questions
Answered briefly and precisely – shipping, quality & service.
How long does shipping take?
Our delivery time within Germany is 1–3 business days. Outside of Germany, delivery times vary depending on the country. We ship directly from our warehouse in Solingen (North Rhine-Westphalia) exclusively with DHL and DPD; for orders under €50, we prefer to use standard mail. Every order is trackable.
Why don't we offer free shipping or returns?
To maintain consistently fair prices, shipping is free for orders over €25. In case of material defects or poor quality, we will refund the full purchase price, including shipping costs. For returns due to dissatisfaction, we will refund the purchase price minus shipping costs.
What material are our instruments made of?
Rustproof, sterilizable stainless steel, nickel-free (allergy-friendly). Handmade and hand-sharpened.
Why buy from nagelzange.de?
Over 20 years of specialization in manicure and pedicure instruments. Each instrument is individually inspected; returns are accepted at any time if you are not satisfied.
B2B prices for pharmacies, specialist retailers, medical practices, cosmetics
Contact us at info@nagelzange.de or +49 157 35472608. We will create a customized, discounted offer for you. We offer substantial percentage discounts for larger order quantities.
Social media collaborations
We welcome cooperation inquiries: info@nagelzange.de .
Resharpening service & spare parts
Resharpening is available for a small additional charge, depending on the instrument (plus shipping). Please send photos via email. Spare parts (e.g., buffer springs, double springs, or single springs) are available: info@nagelzange.de .